Privacy Policy

At Snatch Casino, we recognize the trust and commitment shown by our players. Your personal data is important to us, and we are dedicated to ensuring that it is protected and handled with the utmost care and respect. This Privacy Policy outlines how we collect, use, and safeguard your information. We encourage you to read it thoroughly so you can make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy explains how we process your personal data in accordance with gambling regulations. Processing personal data is essential for facilitating participation in our games and providing the services associated with them.

Snatch Casino is managed by Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, located in Cyprus. Dama N.V. operates under a license issued by Antillephone N.V.

To use our services, your consent to this Privacy Policy is required. We may update this document from time to time, and we recommend reviewing it regularly. By continuing to use our services, you accept any modifications made to the policy.

Collection of Information

We gather various types of personal information through our website, including:

1. Registration and Communication Data: Information provided when you create an account or interact with us, such as your name, contact details, and identification documents.
2. Interaction Records: Logs of communication via support channels such as email, chat, or phone.
3. Transaction and Usage Data: Information about your transactions, bets, and website activity.
4. Compliance Documentation: Documents required for identity verification and to meet regulatory requirements.

Usage of Information

The personal data we collect is used for the following purposes:

1. Processing Transactions and Bets: To handle payments and manage your bets efficiently.
2. Providing Services and Support: To offer the services you request and provide customer assistance.
3. Verification and Compliance Checks: To verify your identity and ensure we comply with legal requirements.
4. Sending Promotional Materials: With your consent, to send you information about our offers and services.
5. Ensuring Legal Compliance: To comply with anti-money laundering regulations and other legal obligations.
6. Preventing Fraud and Illegal Activities: To monitor for suspicious activities and prevent fraud.
7. Market Research and Data Analysis: To perform research and analyze data to improve our offerings.

Marketing Communications

With your consent, we may use your personal information to send you promotional messages regarding our products and services. You can opt out of these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share it under the following circumstances:

1. Within Our Group: To provide services and meet regulatory obligations.
2. With Trusted Partners: To help us process transactions or fulfill services.
3. With Third-Party Providers: For processing or verification purposes, in compliance with our legal obligations.

Any third parties who access your data are required to handle it in accordance with strict confidentiality agreements.

Data Security and Retention

We are committed to securing your personal data by implementing strong security measures in line with legal standards for data protection. Your personal data will be retained for as long as necessary to fulfill legal requirements, including a minimum of five years after account closure, as required by anti-money laundering regulations.

Cookies and Tracking

To enhance your experience and improve our services, Snatch Casino uses cookies and similar technologies. These technologies help us analyze usage, improve functionality, and support our marketing efforts. You can control your cookie preferences through your browser settings, but restricting cookies may affect your website experience.

Your Rights and Contact Information

You have the right to request corrections to your personal data, update details, or object to the use of your information for marketing purposes. Our Data Protection Officer (DPO) is available to assist you with any concerns via email. Under GDPR, you also have the right to file complaints with relevant data protection authorities.

This Privacy Policy reflects our commitment to protecting your privacy and providing a safe, compliant gaming environment. If you have any questions or need assistance regarding your personal data, please don't hesitate to contact us.